Resolve digitally.
Knowledge and judgement drive the conversation and the action, through digital voice and other appropriate channels.
ellio / born curious
Grow customer value.
Reduce avoidable demand.
Intelligence-led managed services for collections, complaints, sales and customer support.
We connect the dots in customer knowledge, turn intelligence into judgement and execute through the right digital channels, with human expertise when it matters.
The value in the connections
See the opportunity. Address the cause.
A buying signal goes unnoticed. An unresolved bill becomes a complaint and a missed payment. Different teams see different parts of the same customer story.
ellio connects that knowledge. We use intelligence to judge the action, timing and channel, then carry the decision through to grow customer value and reduce avoidable work.
Four specialist services
One intelligence-led approach.
Four ways to create value.
Collections
Prevent avoidable debt.
Recover sustainably.Connect payment risk and customer context to the right intervention.
Complaints
Resolve fairly.
Address the recurring cause.Connect complaint evidence to the judgement and action that change the outcome.
Sales & Growth
Recognise the opportunity.
Act at the right moment.Use propensity to buy and connected knowledge to judge the offer, timing and channel.
Customer Support
Resolve the need.
Reduce repeat contact.Connect the customer’s history to the answer, action and expertise they need.
Intelligence in the conversation
Digital first. Human expertise, connected.
Our world-class digital voice experience keeps knowledge and expertise close to the customer, throughout the conversation.
Consult an expert.
The digital agent queries a human expert, uses the answer and continues with the customer.
Bring in a person.
When human ownership is needed, context transfers with the customer. Intelligence continues to guide the human agent.
One connected service. Knowledge stays with the conversation.
Your next step
Put your customer knowledge to work.
Choose the customer outcome or commercial opportunity that matters. We connect the intelligence, judgement and delivery around it.